LiveChat vs Crisp
Detailed comparison to help you choose the right tool for your needs
L
LiveChat
Premium live chat and help desk software
4.5
Editorial RatingQuick Comparison
Rating
4.5
vs4.6
Starting Price
$24
vsFree
Pricing Model
paid
vsfreemium
Feature
LiveChat
Crisp
Live Chat
Ticketing System
Rich Messages
Chat Routing
Ecommerce Integration
Analytics
Chatbots
Knowledge Base
Shared Inbox
CRM
Co-Browsing
LiveChat Pros
- One of the most mature live chat platforms
- Very fast and reliable chat widget
- Excellent ecommerce integrations with Shopify and others
- Rich messaging with cards, carousels, and buttons
- Strong analytics and reporting features
- Clean agent interface with good keyboard shortcuts
LiveChat Cons
- Chatbot features require separate ChatBot product
- Limited chat history on Starter plan
- Per-agent pricing adds up for larger teams
- Knowledge base requires separate product (HelpDesk)
- Mobile app is functional but not great
- Starter plan is quite limited
Crisp Pros
- Generous free plan for small teams
- Modern and fast chat widget
- Co-browsing feature is unique and useful
- Includes basic CRM functionality
- Video and audio messaging built in
- Affordable pricing for growing teams
Crisp Cons
- Limited automation compared to enterprise tools
- Knowledge base is basic on lower plans
- Fewer integrations than major competitors
- Reporting is relatively simple
- English documentation could be better
- Less established brand in enterprise market